Privacy Policy - TechCentrics, Inc.

TechCentrics, Inc., is based in the Commonwealth of Virginia, USA. At TechCentrics, Inc. (“Company”) we respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website techcentrics.com (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This policy applies to information we collect:

on this Website;
in e-mail, text and other electronic messages between you and this Website, including our [email protected] request form;
through mobile and desktop applications which may be made available for download from this Website and which provide dedicated non-browser-based interaction between you and this Website; and
when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

If you do not agree with our policies and practices, do not use our Website. By accessing or using this Website, you agree to this privacy policy, as it may be amended from time to time in Company’s sole discretion.

Unsolicited Confidential or Proprietary Information

The Company does not wish to receive unsolicited confidential or proprietary information from you through its Website. Please be advised that any unsolicited information, data, material or idea that is communicated using the Company Website will be considered to be, and treated as, non-confidential and non-proprietary and may be disseminated by Company for any purpose.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of our Website, including information:

by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and related (“personal data”);
that is about you but individually does not identify you, such as company name, title, etc.; and/or
about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

directly from you when you provide it to us;
automatically as you navigate through the site (automatically collected information may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies); and
from third parties, for example, our business partners.

Information You Provide to Us

The information you provide to us on or through our Website may include:

information that you provide by filling in forms on our Website (this includes information provided at the time of submitting information requests, or using our “Contact Us” forms);
information you provide when you report a problem with our Website;
records and copies of your correspondence (including e-mail addresses), if you contact us;
your responses to surveys that we might ask you to complete for research purposes;
details of transactions you carry out through our Website and of the fulfillment of your orders, including financial information provided as part of placing an order through our Website; and
your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website, and
information about your computer and internet connection, including your IP address, operating system, computer type and browser type.

The information we collect automatically is statistical data and does not include personal data, but we may maintain it or associate it with personal data we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

estimate our audience size and usage patterns;
store information about your preferences, allowing us to customize our Website according to your individual interests
speed up your searches; and
recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal data automatically, but we may tie this information to personal data about you that we collect from other sources or you provide to us.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

to respond to your requests for support, issue password resets, and MFA;
to present our Website and its contents to you;
to provide you with information, products or services that you request from us;
to fulfill any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
to notify you about changes to our Website or any products or services we offer or provide though it;
to allow you to participate in interactive features on our Website;
in any other way we may describe when you provide the information; and
for any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal data that we collect or you provide as described in this privacy policy:

to our subsidiaries and affiliates;
to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by the Company about our Website users is among the assets transferred;
to fulfill the purpose for which you provide it (for example to contact you about a problem);
for any other purpose disclosed by us when you provide the information; and
with your consent.

We may also disclose your personal data:

to comply with any court order, law or legal process, including to respond to any government or regulatory request.
to enforce or apply our Terms of Use
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form/registration form). You can also always adjust your user advertising preferences in your account profile by checking or unchecking the relevant boxes or by sending us an e-mail at [email protected]

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Your Additional Privacy Rights as a Resident of Certain U.S. states

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
Deletion: You have the right to request TechCentrics to delete the personal information we have collected about you under certain circumstances.
Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by TechCentrics for the exercise of your privacy rights.
Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
Opt-out of selling or sharing your personal information: You have the right to request TechCentrics to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. TechCentrics does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws.

Certain U.S. states provide the right to appeal TechCentrics’s denial of an individual rights request.

To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent contact our Privacy Team at [email protected]. Please e-mail us at [email protected].

TechCentrics Customer Proprietary Network Information (“CPNI”) (US account holders only)

Title 47 of the United States Code, as amended by the Telecommunication Act of 1996, protects, among other things, CPNI of customers that have a US account, and regulates TechCentrics’s use of CPNI.

CPNI is information that relates to a TechCentrics US customer or end user collected in the course of providing voice services and includes information such as: phone numbers dialed and received by customers; portion of international calls, local or long distance calls; number of phone numbers assigned to an account; precise location of TechCentrics softphones; average length of customer calls; IP address of phone or softphone; internet connection, device type, operating system and software information; call detail records, usage data, service plans, and prices paid. CPNI does not include a customer’s basic contact information (such as name, phone number, and address).

TechCentrics collects CPNI while providing telecommunications and interconnected voice-over-Internet-protocol (interconnected VoIP) services. We use this information for several purposes, including billing and administrative purposes, to prevent fraud and abuse of our services, to provide call location information for public safety and in the provision of emergency services, or to offer personalized offers and services, which you may find valuable, through our agents and affiliates, in compliance with CPNI requirements.

Customers have a right, and TechCentrics has a duty, under federal law, to protect the confidentiality of CPNI. TechCentrics personnel are not permitted to access, use, or share any CPNI unless they are authorized and have a legitimate business need to do so. TechCentrics will not sell, share, disclose, or enable access to CPNI by any third party outside of our own agents and affiliates, except as required by law.

Customers have the right to opt out of TechCentrics’s use of their CPNI for the purpose of marketing communications-related services, (as defined by the law). The decision to opt out will not affect the TechCentrics service, however, your consent may enhance TechCentrics’s ability to offer products and services tailored to your needs. If you wish to opt out from receiving any marketing communications based on our use of your CPNI, you can do so at any time by notifying TechCentrics using one of the contact methods below. If you do not opt out, your consent will remain valid until you tell us otherwise.
You can opt out through the Administrative Portal or by contacting us at [email protected].

Unsubscribe from our mailing list

You can manage your communication preferences through the following methods:

Following the instructions included in each promotional email from us to unsubscribe from that particular mailing
Sending us an email at [email protected]

These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.

Lawful Requests for Personal Information
We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

For more information, please visit: https://www.dataprivacyframework.gov/framework-article/16%E2%80%93Access-Requests-by-Public-Authorities

Please see https://www.TechCentrics.com/data-request-guidelines for information regarding how TechCentrics responds to lawful requests by public authorities for TechCentrics to disclose personal information.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

For more information on TechCentrics security measures, please contact [email protected]

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at [email protected].

Learn about our Terms of Use.