Overview:
We are seeking a motivated IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing on-site technical assistance and support to one of our premiere clients, an ultra-conservative non-profit.
Duties:
– Provide technical support to end users regarding hardware, software, and network-related issues
– Install, configure, and troubleshoot computer systems, printers, and other peripherals
– Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment
– Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment
– Provide minor telecom system support including mobile devices, voicemail, and user programming
– Assist with on-boarding and off-boarding of users
– Set up user accounts and permissions in M365
– Assist with software installations and upgrades
– Perform routine maintenance tasks such as system updates and backups
– Diagnose and resolve network connectivity issues
– Document all support activities and resolutions in a timely manner

Requirements:
– Knowledge of TCP/IP networking protocols
– Proficiency in operating systems such as Windows and Mac OS
– Experience with Azure Active Directory administration
– Familiarity with office productivity software (e.g., Microsoft Office)
– Excellent communication skills, both verbal and written
– Ability to provide clear instructions to non-technical users
– Strong problem-solving skills and attention to detail
– Ability to work independently as well as in a team environment
If you have a passion for technology and enjoy helping others with their technical needs, we encourage you to apply for this position. Join our team and contribute to the smooth functioning of our IT infrastructure.
Note: All positions at our company are paid, including internship positions.